My Account/Manage My Account
How do I change my email address?
I can't login. Why?
I forgot my password. How do I retrieve it?
Can I change my password?
How do I terminate my account?
How do I unsubscribe from your email notifications?
Can I register for free?
How do I create a new account?
How much does CompanyClock cost?
Internal Email
What is the new internal email option that appears
into my account section?
How can I use the email that appears in my account?
How can I receive and send emails from my CompanyClock,
a Tranquility Base, Inc. Company, account?
Technical Problems
Is there technical support?
Can I speak with someone on the phone for support?
What are the browser requirements?
Mac users
AOL users
I get a message that says the page won't open.
What do I do?
How does your site work? How do I make a purchase?
Where can I use CompanyClock?
I didn't receive my order confirmation email?
Was my purchase successful?
Can I make PDF's to print?
Can I import the time clock information into
my accounting program?
Do you provide mobile access from a PDA or Smartphone?
Can an employee clock-in from a mobile device?
Why do you have to download a file?
I keep getting a message from my firewall or
pop-up software that your application is trying to access the internet?
How does CompanyClock work?
Can employees who work from home use CompanyClock?
How many employees can use CompanyClock at one
time?
Is any special software required to run CompanyClock?
How do I tell if I have the .Microsoft Net Framework
v1.1 or v2.0?
How do I download the Microsoft Net Framework
v2.0?
If the computer is not connected to the internet,
will it send the “Clock-in” and “Clock-out”
information when it is connected?
Security
What do I do if I accidentally double my order
by clicking the order button twice?
How do I know if my credit card transaction
is secure?
How can I prevent employees from logging in
at home or a different computer?
What information does the application send
to the servers?
Can I also give my assistant or another administrator
access?
Why not just have a web interface?
Can I give an employee more than one security
key?
What is the security key and why do I need
it?
How To Contact Us
What are your customer service hours?
What are your normal business hours?
How do we contact you?
Who is Tranquility Base, Inc.?
Credit Cards
How do I know if my credit card number
is safe on your site?
CompanyClock, a Tranquility Base, Inc. Company, encrypts all credit
cards in the database so that no person can see the card numbers without
the decryption key, which is not stored on the server. This means that
no hacker or employee of Tranquility Base, Inc., can see your account
number.
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What if I made a mistake entering
my credit card number?
The CompanyClock, a Tranquility Base, Inc. Company, fraud protection
software will not let you transmit your order if the credit card number
you register with us, does not completely match the numbers on your
card. You cannot make changes to a card you already have registered
with us. All IP addresses are stored at the time of purchase.
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Why was my credit card transaction
denied?
There are multiple reasons for a transaction to be denied
at CompanyClock. Since address information and credit card information
are compared when making an order, any differences in these two pieces
of information will result in a denied transaction. Additionally, if
you click the order button more than once in a short period of time,
the server interprets this as a fraudulent exception error. In this
case, you will have to wait 1 hour before being able to order again,
or you will have to use another credit card.
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Which address should I use on credit
cards or my checking account?
Please make sure that the mailing address you register with
us is exactly the same as the one your credit card and bank account statement
are mailed to. We send this information to our fraud protection company,
so this address must exactly match the mailing address for your statements
in order for the order to be process successfully, otherwise, the transaction
will be rejected.
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What is the CVV2 number on my Visa
or MasterCard?
The Customer Card ID Number (CID or CVV2) is a three digit number that
is unique to each credit card. This security feature is designed to
protect you by helping to ensure the card is present during the purchase.
It is printed only on the card, never on any receipts or statements.
On a VISA or Mastercard credit card, the CVV2 three-digit value is printed
on the signature panel on the back immediately following the Visa or
Mastercard account number.
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How old do I have to be to make a
purchase on CompanyClock?
You must be at least 18 years of age to make a purchase at Company Clock.
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When will I see the charge in my
bank account?
Credit card charges are batched at the end of each night, including
weekends. Based on your bank or credit card provider, your charges should
show up in your account within one to three days.
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I paid once, why did you charge me
again?
Billing occurs on a recurring basis once per month. The credit card
you used to pay with will be billed on approximately the same day each
month. “Tranquility Base, Inc” will appear on your credit
card statement.
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What payment methods do you accept?
Company Clock, a Tranqility Base, Inc. company accepts Visa and Mastercard
credit and debit cards at this time.
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How does billing and payment work?
Billing occurs on a recurring basis once per month. The credit card
you used to pay with will be billed on approximately the same day each
month. “Tranquility Base, Inc” will appear on your credit
card statement.
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My Account/Manage My Account
How do I change my email address?
In order to change your email please send an email to tech@companyclock.com
or email our customer service from your internal email account including
the new details. Please remember that once your email changes your login
username changes as well and to use your new email to log in.
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I can't login. Why?
CompanyClock, a Tranquility Base, Inc. Company, server can be busy due
to heavy traffic on our servers. If this happens try to reload the page
by clicking the refresh button on your browser. Please make sure that
you use the correct username (your email address) and your password.
Use the password retrieval feature if you have forgotten your password.
If you still experience problems please contact our customer service
at tech@companyclock.com
or call 1-866-900-AWSP (2977) during normal business hours.
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I forgot my password. How do I
retrieve it?
You can recover your CompanyClock password by selecting the “Forgot
Password?” link on the homepage. Your password will be sent to
your registered email address straight away.
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Can I change my password?
You can change your password to your CompanyClock, account by calling
the Tranquility Base, Inc office. You will have to answer a series of
security questions in order to have your password changed.
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How do I terminate my account?
Please send us an email and your automatic billing will be terminated.
Your access to CompanyClock will also be terminated.
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How do I unsubscribe from your
email notifications?
Every email you receive includes an “unsubscribe” link,
click on that link in order to unsubscribe for that specific email notification.
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Can I register for free?
You can not register for free at CompanyClock. Access to CompanyClock
requires successful payment for a license with either a Visa or Mastercard
credit card.
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How do I create a new account?
In order to create a new account, please go to the “Pricing”
page (http://www.companyclock.com/companyclock/pricing.aspx) to select
which product you need. Click the “Place Order” button to
go to the payment page (http://www.companyclock.com/companyclock/CAdmin/Payments.aspx)
to enter your payment method and registration information. Click the
“Submit” button to process your order. If you transaction
is successful, you will be sent an email with your access information.
This email will arive within 3 minutes of processing your order.
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How much does CompanyClock cost?
You can find pricing information for our web and mobile access products
at the Pricing section.
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Internal Email
What is the new internal email option
that appears into my account section?
The internal email service internal to your account allows you to keep
in touch with us 100% of the time. It is like your regular Outlook Express
email but it is internal to your account. By clicking on email you can
review all email messages from us anytime anywhere.
You can also send us emails and inquires 24/7. It is easy! Login into
your account to review all email messages from us anytime.
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How can I use the email that appears
in my account?
The email component allows you to send inquiries to our customer service
department 24 hours a day. The inbox also contains all the messages
that are sent to your regular email and that may have been lost or ended
up in wrong folders.
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How can I receive and send emails
from my CompanyClock, a Tranquility Base, Inc. Company, account?
In order to open your email box, click on the “inbox” link.
All the messages you received will appear in that section. If you have
new messages a “you have new email” icon will appear once
you logged into your account. In order to send an email to our customer
service department simply click on the “compose” link, enter
a subject line for your message, compose your message and click “send”.
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Technical Support
Is there technical support?
Technical support is provided via email or by our “800”
number for existing customers. Contact Us emails are located in the Contact Us section.
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Can I speak with someone on the phone
for support?
If you are an existing customer, there is a “800” number
in the administration interface that you may use to speak with us on
the phone.
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What are the browser requirements?
This site is best viewed with Internet Explorer 6.0.
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Mac users
Our site is not fully compatible with Mac.
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AOL users
Our site is not fully compatible with the AOL browser. In order to use
our services, follow this EASY workaround:
Logon to AOL
Click on the start menu in the bottom left of your screen
Select “All Programs” from the start menu
Select Internet Explorer (this is the one with a blue “e”
icon)
Type in www.lotteryuniverse.com
Login and then order our services.
Any time you use our site, please use this method as the AOL browser
will not function properly.
To receive our emails, please add the following two email addresses
to your AOL address book: tech@companyclock.com or you can look at your
internal CompanyClock, a Tranquility Base, Inc. Company, email service
that appears into your account.
CompanyClock, a Tranquility Base, Inc. Company, is not fully optimized
for Firefox browser, although it should work fine.
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I get a message that says the page
won't open. What do I do?
Sometimes the CompanyClock, a Tranquility Base, Inc. Company, server
can be busy due to heavy traffic. If this happens try to reload the
page by clicking the refresh button on your browser.
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How does your site work? How do I
make a purchase?
How does your site work? How do I make a purchase?
You can learn more about the CompanyClock, a Tranquility Base, Inc.
Company, services by taking the tour. Go to “Help” and “Tour”
or click on “Take the tour” on the home page.
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Where can I use CompanyClock?
As an adminstrator, you can access the Company Administrator interface
from any computer with an internet browser. You can also access reports
via your PDA or Smartphone. Employees do not have access to any part
of the adminstrative side of CompanyClock. Employees can only use the
time clock to “Clock-in” and “Clock-out.”
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I didn't receive my order confirmation
email? Was my purchase successful?
Please check your SPAM settings on your email program. Also, please
check to see if the email went into your “Junk Mail” folder.
If you still can't find the confirmation email, please contact us in the Contact Us section
and we will email to you again.
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Can I make PDF's to print?
Yes, you have the ability to generate professional looking PDF reports
which can be printed and bound or emailed.
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Can I import the time clock information
into my accounting program?
Yes you may. You can generate downloadable “CSV” files which
can be imported into Quickbooks, Money or Peachtree Accounting programs.
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Do you provide mobile access from
a PDA or Smartphone?
Yes. Please check the tick box on the pricing page ( http://www.companyclock.com/companyclock/Pricing.aspx)
during the purchase process.
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Can an employee clock-in from a
mobile device?
No. Employees must use the application that can only be on a full Windows
operating system. Only the company adminstrators have the ability to
create and view reports via PDA or Smartphone.
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Why do you have to download a file?
By using a downloadable application instead of a web based interface,
we provided added levels of security and fraud prevention by employees
by forcing employees to always login from the same computer. Web interfaces
can not enforce this, only an application can.
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I keep getting a message from my
firewall or pop-up software that your application is trying to access
the internet?
If you are using a firewall program, you must ALLOW the Company Clock
application through the firewall. Failure to do so will not allow Company
Clock to work properly.
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How does CompanyClock work?
Employees can Clock-in and Clock-out via a secure application that is
loaded on their desktop. Each application is tied to that individual
computer and once registered on our server by the company administrator,
can not be used on another computer. All administrative reports can
be run from any internet enabled computer. Company Clock also provides
mobile access via PDA or Smartphone to reports as an additional service.
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Can employees who work from home
use CompanyClock?
Yes, Company Clock is the ideal solution for remote and home office
workers. All that is required is a connection to the internet.
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How many employees can use CompanyClock
at one time?
Company Clock will work with up to 1000 employees.
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Is any special software required
to run CompanyClock?
The Microsoft .Net Framework v2.0 is required. Please follow the provided
instructions to either download .Net Framework v2.0, or to determine
if your system already has .Net Framework v2.0.
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How do I tell if I have the .Microsoft
Net Framework v1.1 or v2.0?
Click on the link below to load .Net Framework v2.0. If it does not
load, you will be told it is already installed on your system. Alternatively,
if you are using Internet Explorer, in your internet browser, from the
top menu select Tools >> Windows Update. When the web page appears,
under the “Options” heading, select “Review Your Update
History”. Scroll through the pages and look for the updates. Version
2.0 will come after the date of Version 1.1.
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How do I download the Microsoft
Net Framework v2.0?
http://www.microsoft.com/downloads/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5&DisplayLang=en
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If the computer is not connected
to the internet, will it send the “Clock-in” and “Clock-out” information
when it is connected?
The time clock application will not. It is important that you keep your
computer connected at all times.
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Security
What do I do if I accidentally
double my order by clicking the order button twice?
Please send e a copy of both receipts to CompanyClock, a Tranquility
Base, Inc. Company, customer service at tech@companyclock.com. If you
suspect that your credit card has been double charged for our service,
please fax an original copy of the bank statement showing the double
charge (Fax + 1-713-339-9537). We will refund your money for one of
the orders. You will receive a confirmation of the refund by email.
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How do I know if my credit card
transaction is secure?
All of the transactions at CompanyClock are encrypted using a 128-bit
Secure Socket Layer (SSL) encryption from GeoTrust.
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How can I prevent employees from
logging in at home or a different computer?
How can I prevent employees from logging in at home or a different computer?
By using a downloadable application instead of a web based interface
we force employees to always login from the same computer. Web interfaces
can not enforce this, only an application can. With a web interface,
employees can located embedded files that are deposited on their computer
by searching for the “last modified” option in the search
window. By deleting this file, it allows employees to login from any
computer at any time, which defeats the purpose of having a single location
time clock.
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What information does the application
send to the servers?
The application registers the individual computer, and transmits Clock-in
and Clock-out data.
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Can I also give my assistant or
another administrator access?
Yes. The company administrator may assign additional administrators
to the account. The company administrator has the ability to assign,
modify and delete permissions from any web browser at any time. Do not
share your administration password with anyone.
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Why not just have a web interface?
It is impossible to prevent fraudulent Clock-in's and Clock-out's with
a web interface. If an employee knows what they are doing, they can
easily search for any security file that would be embedded in the file
system on that computer and delete it. This would allow the employee
to Clock-in from any computer at any time. The Company Clock system
prevents this from happening.
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Can I give an employee more than
one security key?
While it is allowed, in order to eliminate the potential, we recommend
against it. Each security key is tied to an individual computer and
can not be used on a different computer once the initial computer has
been registered in our system.
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What is the security key and why
do I need it?
The security key is an essential part of the Company Clock system to
prevent unauthorized “Clock-in” or “Clock-out”
from an unknown location or a person other than the employee that has
been specified. Security key's are tied to individual computers. Each
key will only work on one computer. We are relying that employees do
not share passwords. If you suspect that an employee is committing fraudulent
behaviour, we have the ability to change the employees password.
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How To Contact Us
What are your customer service
hours?
CompanyClock customer service hours are Monday - Friday from 9:00 -
16:00 (4:00 pm) CST. Any requests for customer service on Saturday or
Sunday will not be answered until Monday morning. You are welcome to
send an e-mail to our customer service at tech@companyclock.com at any
time. For all customers in good standing there is an “800”
number in their administration interface.
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What are your normal business hours?
CompanyClock, a Tranquility Base, Inc. Company, normal business hours
are Monday - Friday from 9:00 - 16:00 (4:00 pm) GMT.
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How do we contact you?
Please select the appropriate email from our “Contact Us”
page. We appreciate your business and look forward to serving you in
the near future.
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Who is Tranquility Base, Inc.?
Tranquility Base, Inc. is a Houston, TX based provided or eCommerce
business services. The mailing address is:
Advanced Web Site Publishing
Attn: Company Clock
P.O. Box 891167
Houston, TX 77289
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